HOW DOES OUR REMOTE ASSISTANCE WORK? - Our service uses "screen sharing" and other technologies. LogMeIn Inc's RemotelyAnywhere Server, Workstation and Network Console allows us to work on 10,000 computers simultaneously. Most computer systems these days consist of a hardware firewall/router and a software firewall/antivirus program. We will use a tiny program called IP Config to acquire your current WAN and LAN IP addresses from which point we will attempt to connect and deploy the RemotelyAnywhere Workstation Software. If we're unsuccessful we will need to open a port on your router and or your firewall software. Once the connection is made the technician can work directly on your machine and fix the problem right in front of you while you watch. Many of the services we provide remotely can be achieved even while you work on your computer as the software has the ability to allow us to work behind the scenes to reduce your downtime. A full description of RemotelyAnywhere's capabilities can be found by clicking this link. http://www.remotelyanywhere.com
- Of course we put your system and network through a battery of tests using a multitude of testing procedures and state of the art software's.
- Imagine the time and money you will save not to mention the downtime of having to disconnect your computer and bringing it to a shop to be serviced! Oh! Just to tell you that you need a format when you don't!
- No need for your computer savvy neighbor or family members, even the geeks or nerds to come to your home at $100.00 just to show up and $75 an hour thereafter +++.
- We offer bilingual service!!!
- Take advantage of watching some of the work we do so that you may get out of the same problem down the road!
IS IT SAFE? - Most certainly, our remote software is 256 bit encrypted and completely safe. The user must initiate the session and has the ability to override the technical support agent and close the live session at any time. Once we have your permission to enter your computer system, your MANAGEMELIVE.COM technician only performs requested tasks or maintenance schedules. We will provide you with a log and or video of the session after the work is completed and the session is closed if you wish. The client must initiate re-connection; the technician cannot restore the connection after it has been closed.
- After our session is over we will un-install the client side software if requested or it can stay there for the next time you need assistance, this applies to one time clients only. Clients that are on one of our maintenance plans do not need an un-install. Each time you require our services we will deploy the software again, this can only be achieved by you granting us permission.
- Remote technical assistance is a proven technology that's been used for years by large corporations to connect computers to tech support in their IT departments. Now you can have the same level of expert technical assistance right in your own home or office.
HOW MUCH WILL IT COST? - MANAGEMELIVE.COM has a variety of Remote Technical Support packages to suit your needs. We don't have time packages by the minute with minimums but we do have a minimum requirement of a $30.00 deposit before service. Our hourly rate is $60.00 an hour for any one time service work we perform and long term maintenance deals can go as low as $20.00 per half hour. This rate is lower than any online remote tech service and computer repair shop, and far cheaper than having a tech come to your home or office.
- We offer clients FREE ESTIMATES! Please contact us via phone or email to determine the nature of the problem and approximate time it will take to fix.
- Most tech support issues can be solved within an hour.
- Due to contributing factors (operating system, internet connection speed, and nature of problem) the time needed to fix a computer problem can vary significantly. We'll be glad to provide you with a free estimate, please contact us.
ARE WE QUALIFIED? - Our technician's qualifications include A+ Remote IT certification. We also possess a wealth of field experience.
- We possess above average technical abilities and are well versed in all facets of computers, networking and the web, we do not read from scripts.
- All of our technicians are based in North America.
- Our technical support services are delivered by live A+ technicians.
LIMITATIONS AS TO WHAT WE CAN FIX? - We only work with Windows based operating systems. We do not offer technical support for MAC and Unix based computers.
- While we can diagnose hardware problems, we cannot replace physical computer parts but we can guide you through installing and configuring hardware on your systems.
NEED MORE SUPPORT? - We're available 24 hours a day, 7 days a week.
- Although we do not possess a toll free number we will be glad to return your call immediately after you contact us, we have unlimited long distance calling in North America.
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